Legal

Privacy Policy

Last updated: June 2025  ·  Sneha Nagpaul, Individual Developer

1. Overview

This Privacy Policy describes how Virulent ("we", "us", or "the Service"), operated by Sneha Nagpaul, collects, uses, and handles your information when you use virulent.app. We take your privacy seriously and are committed to being transparent about our data practices.

2. Information We Collect

We collect the following categories of information:

• Account information: Your email address when you register for waitlist access or create an account
• Content you provide: Videos, transcripts, written material, and other content you upload to the Service for processing
• Social media credentials: OAuth tokens for third-party platforms you connect to the Service (stored securely, never stored in plaintext)
• Usage data: How you interact with the Service, including features used, actions taken, and session information
• Performance data: Analytics and metrics retrieved from connected third-party platforms on your behalf
• Technical data: IP address, browser type, device information, and similar technical identifiers collected automatically

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process and analyze your content to generate recommendations
• Publish content to connected platforms on your behalf
• Retrieve performance analytics from connected platforms
• Communicate with you about your account and the Service
• Ensure the security and integrity of the Service
• Comply with legal obligations

We do not sell your personal information. We do not use your content or data to train AI models for any purpose other than providing the Service to you.

4. Third-Party Platform Data

When you connect third-party social media accounts, the Service accesses data from those platforms via their official APIs. This data is used solely to deliver the features you have requested. Specifically:

• We use TikTok API data only to publish content and retrieve analytics on your behalf
• We use Meta/Instagram API data only to publish content and retrieve analytics on your behalf
• We use YouTube API data only to publish content and retrieve analytics on your behalf
• We use X (Twitter) API data only to publish content and retrieve analytics on your behalf

We do not share third-party platform data with other third parties, use it for advertising purposes, or use it for any purpose not disclosed in this policy.

5. Data Storage and Security

Your data is stored on secured cloud infrastructure. Social media credentials and API tokens are stored using encrypted secret management services and are never stored in plaintext. We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or destruction.

No method of transmission or storage is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some information may be retained as required by law or for legitimate business purposes such as fraud prevention.

7. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With third-party service providers who assist in operating the Service, under confidentiality obligations
• When required by law, regulation, or valid legal process
• To protect the rights, property, or safety of Virulent, its users, or others
• In connection with a merger, acquisition, or sale of assets, with prior notice to affected users

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to withdraw consent where processing is based on consent
• The right to data portability
• The right to object to or restrict certain processing

To exercise any of these rights, contact us at hello@virulent.app. We will respond within 30 days.

9. Cookies and Tracking

The Service may use cookies and similar tracking technologies to maintain session state and improve your experience. We do not use third-party advertising cookies. You can control cookie settings through your browser preferences.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

11. International Data Transfers

Your information may be processed and stored in countries other than your country of residence, including Canada and the United States. By using the Service, you consent to the transfer of your information to these countries, which may have different data protection laws than your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Sneha Nagpaul
Individual Developer — Virulent
Montreal, Quebec, Canada
hello@virulent.app